It’s not precisely information that almost all attorneys work extremely exhausting for his or her shoppers.
However translating that work into optimistic consumer sentiment is one other story, in response to a brand new survey.
The Authorized Shopper Expertise Report by the consumer engagement platform Case Standing reveals that 72% of attorneys describe their agency as “caring” — whereas simply 40% of shoppers say the identical.
One cause for this hole could also be legislation corporations’ lack of consideration to consumer sentiment.
Whereas 66% of the Fortune 1000 tracks “internet promoter rating,” for instance, simply 7% of surveyed legislation corporations do the identical, in response to the report.
“Because of this,” it says, “the overwhelming majority [of law firms] lack perception into who their promoters and detractors are.”
First reported by Law360 Pulse, the Authorized Shopper Expertise Report attracts on a survey of 433 legislation agency shoppers, a survey of 109 attorneys, and information from the Case Standing platform.
The 2025 Authorized Shopper Expertise Report [Case Status]
Jeremy Barker is the director of content material advertising and marketing for Breaking Media. Be at liberty to e-mail him with questions or feedback.
