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    Home»Earnings»Qantas confirms cyber-attack exposed records of up to 6 million customers | Qantas
    Earnings

    Qantas confirms cyber-attack exposed records of up to 6 million customers | Qantas

    onlyplanz_80y6mtBy onlyplanz_80y6mtJuly 2, 2025No Comments4 Mins Read
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    Qantas confirms cyber-attack exposed records of up to 6 million customers | Qantas
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    Qantas has suffered a serious cyber-attack, doubtlessly exposing the data of as much as 6 million prospects.The airline stated on Wednesday that the affected system had now been contained and its methods had been secured. The system in query was a third-party platform utilized by the airline’s contact centre, which accommodates the data of 6 million prospects.The info consists of buyer names, e mail addresses, telephone numbers, start dates and frequent flyer numbers. It didn’t include bank card particulars, monetary data or passport particulars.Frequent flyer accounts weren’t compromised, neither had been passwords, Pins or login particulars.Qantas stated it first detected the bizarre exercise on Monday and instantly took steps to include the system.Qantas is assessing the portion of information stolen however stated it was anticipated to be “vital”.In an up to date assertion to prospects on Wednesday afternoon, Qantas stated the cybercriminal had “focused a name centre and gained entry to a third-party buyer servicing platform”.The id of the attacker isn’t but recognized however is believed to bear similarities to the techniques of the so-called Scattered Spider ransomware group that had been concentrating on airways and retail shops within the US and UK.The Guardian reported in Might that Scattered Spider is uncommon amongst hacking teams deploying ransomware as a result of it’s composed of native English audio system from international locations such because the UK, US and Canada.The FBI final week warned airways within the US that the group was concentrating on the aviation sector. In a put up on X, the FBI stated the group makes use of social engineering strategies, typically impersonating workers or contractors to deceive IT assist desks into granting entry, and bypassing multi-factor authentication.“They aim massive firms and their third-party IT suppliers, which implies anybody within the airline ecosystem, together with trusted distributors and contractors, might be in danger,” the FBI stated.They then steal delicate knowledge for extortion and sometimes deploy ransomware that locks up firm methods.The federal minister answerable for cybersecurity, Tony Burke, wouldn’t affirm when requested on ABC’s Afternoon Briefing on Wednesday afternoon whether or not it was the Scattered Spider ransomware group. Burke stated he had been briefed, however would enable the cybersecurity businesses to make the bulletins on any alleged culprits.“The truth is with these networks, they’ll go the place they will discover vulnerability,” he stated.Burke stated when firms depend on third events for his or her methods, it makes their cybersecurity obligations “extra advanced”.Qantas stated it has knowledgeable the Australian Cyber Safety Centre, the Workplace of the Australian Data Commissioner, in addition to the Australian federal police.The airline’s chief government, Vanessa Hudson, stated the corporate had recruited unbiased specialised cybersecurity consultants to analyze the matter.A devoted buyer assist line and a devoted web page on the corporate’s web site will replace prospects because the investigation progresses.“We sincerely apologise to our prospects and we recognise the uncertainty this may trigger,” Hudson stated. “Our prospects belief us with their private data and we take that duty severely.“We’re contacting our prospects as we speak and our focus is on offering them with the mandatory assist.”Cyber-attacks stay on the rise in Australia, after superannuation funds in April suffered hacks on a small handful of consumers that resulted in additional than $500,000 being taken from their accounts.In Might, the Workplace of the Australian Data Commissioner stated the variety of knowledge breaches reported underneath the necessary notification scheme had elevated by 25% in 2024, in contrast with 2023.In accordance with the report overlaying 1 July to 31 December 2024, there have been 595 knowledge breaches within the latter half of the 12 months, taking the whole variety of breaches reported that 12 months to 1,113, up 25% from 893 in 2023.Within the half 12 months, the best variety of stories got here from well being suppliers (121) adopted by authorities (100), finance (54), authorized and accounting (36), and retail (34).The report discovered 69% of the information breaches occurred as a consequence of malicious or felony assault, with phishing – that’s, utilizing compromised credentials to entry knowledge – being the commonest at 34% of such incidents. It was adopted by ransomware at 24%.Nearly all of reported breaches affected fewer than 5,000 folks every however two had been reported to have an effect on between 500,000 and 1 million folks. Most private data within the breaches comprised contact data, ID data or monetary or well being data.

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