Thousands of UK customers report broadband issues

Hundreds of Vodafone clients throughout the UK have reported its providers are down.Downdetector, which screens net outages, confirmed greater than 130,000 folks had flagged issues affecting their Vodafone broadband or cell community on Monday afternoon.In response to its web site, the agency has greater than 18 million clients within the UK, together with practically 700,000 dwelling broadband clients.Vodafone stated in a press release it was conscious of a “main challenge on our community affecting broadband, 4G and 5G providers”.”We admire our clients’ endurance whereas we work to resolve this as quickly as potential,” the corporate stated.It comes as folks on social media say they’re struggling to entry Vodafone customer support operators amid ongoing points affecting cell knowledge and broadband.Many have additionally stated they’re having problem accessing the corporate’s web site and app, which generally permit folks to view the standing of its community providers.Prospects have additionally taken to social media to complain of “full outages” of their space.The problems seem to have begun for purchasers shortly after 15:00 BST.Web monitor Netblocks stated in a submit on X, dwell community knowledge confirmed Vodafone was experiencing “a nationwide outage” impacting each broadband and cell knowledge.Some clients have expressed being doubly annoyed by not having the ability to entry their Wi-Fi or cell knowledge.”Kind it out quickly please,” wrote one annoyed X person – who stated they have been having to make use of a espresso store’s Wi-Fi to entry on-line providers with out the means to take action utilizing their cell knowledge or broadband.One other stated they have been self-employed and couldn’t work due to the outage, including: “By no means regretted extra having my cell and broadband on the identical community.”The problems affecting Vodafone providers are additionally impacting clients of different telecoms corporations that use its community.Downdetector noticed an identical spike in stories on Monday afternoon from customers of the cell community Voxi, which is owned by Vodafone.Lebara, which piggy-backs off Vodafone’s community, has additionally been affected by the corporate’s outage.