Vinted users furious over InPost UK parcel delivery delays

Customers of the second-hand buying app Vinted have taken to social media in outrage over extreme delays in receiving their orders by way of one of many agency’s companion couriers.Posts seen by the BBC describe parcels not being collected from InPost UK lockers or left caught in transit with out up to date monitoring data.Some prospects have been notified their gadgets had been delivered however had not obtained them, whereas others reported technical faults at lockers throughout assortment.InPost UK, which distributes parcels to lockers for purchasers to gather, has apologised for community “delays” attributable to an IT problem.Sonia Fallows, from Manchester, is ready for a supply of second-hand toy constructing blocks she ordered from Vinted. She informed the BBC: “It has been caught within the warehouse for eight days with out being scanned.””I’ve spoken to them daily and so they maintain working circles round me. They’re simply not doing something.”Ms Fallows mentioned she was a daily consumer of the courier service, which was “often actually good” however was now left annoyed.”I’ve received some favorite sellers on Vinted, but when they will use InPost I simply will not use them anymore,” she added. On its web site, InPost UK blamed the issues on a “software program integration problem”.It mentioned it had “remoted the foundation trigger” and was “making important progress” on resolving the issue.Nonetheless, some InPost UK customers have been informed the problems could be resolved by Wednesday however have been left ready for his or her parcels.Posting on X, one lady described how she was given a brand new supply date for 22 October, including she “will not use Inpost ever once more”.One other posted: “Right here all of us nonetheless are at nighttime about the place are parcels are and when they’ll arrive.”InPost acquired parcel supply agency Yodel in Might, a transfer that the 2 firms mentioned would create one of many largest logistics companies within the UK.On the time of the deal, InPost UK chief government Neil Kuschel introduced plans to increase and deal with greater than 300 million parcels a yr, saying the corporate was “reshaping the way forward for parcel supply”.